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  Occasionally customers give an incorrect or non-functioning e-mail address when purchasing.
If an address or telephone number is given, we will contact you.
Click here for a list of customers we are attempting to contact.

Please e-mail any pre-purchase questions to:-
info@audiosoftware.org
All registered customers have full product support, 08:30 to 18:30 GMT Monday to Friday, please e-mail:-
support@audiosoftware.org

What is Audio / Video compression? - Click here.
 
 

FAQ - Media Box

Error ASPI Manager not available.
ASPI Manager is normally installed with Windows. Here is a link to ASPI support and download:-
http://www.adaptec.com/worldwide/support/driverdetail.html?filekey=aspi32.exe

What can influence my ability to record?
Recording capability is influenced by two factors: your CD-Rom drive and your system's processing power. For best recording performance, in any mode: avoid simultaneously running other applications which would drain the CPU's power (graphics programs, scanners, other compressors, etc.) avoid simultaneously running other applications which are writing to the hard drive. certain configurations which cause the operating system to thrash, such as low memory or many open windows, will also affect recording quality.

Problems ripping to WAV or MP3

One of the first things you should do is ensure you are running the appropriate ASPI drivers. There are a number of ASPI driver versions which will not support digital recording from all types of CD-Rom drives. The ASPI drivers which shipped with Windows 95 and Windows 98 should work correctly. If you have installed a disk drive, SCSI controller, or CD-Rom drive which has updated the ASPI drivers, you may have a newer version, but one that does not support digital recording from your drive. If you have an Adaptec product installed in your PC, you can obtain the latest ASPI drivers from their website - http://www.adaptec.com. There are many obstacles to digital recording from a CD-Rom drive. They can include minute scratches or injury to a particular track on a CD, internal vibration of your CD-Rom drive, interrupts with multiple networked PCs, attempting to record from an enhanced CD, as well as a variety of other possibilities. A bigger obstacle can often be your CD-Rom drive itself. About 35% of the drives currently on the market do not support digital audio extraction. Depending on what the source of the problem is, you may find that all recording is affected or that only a few tracks from certain CDs present problems. Many of the drives that do support digital audio extraction have poor seeking accuracy which results in audible artefacts in the MP3 file. During the recording process, drive-seeking errors (jitter) may cause clicks, pops, scratches, or skips to be heard in the recorded song.

Error - 'Insufficient disk space' when converting CD to MP3 or CD to WAV This can occur for two reasons - your hard disk is full, or the drive box ( top left ) is set to the CD-ROM drive. For CD to MP3, the converted song will be saved at the location set by the drive and directory boxes, for WAV to MP3, the converted song will be saved to the same location as the WAV file. If the WAV file is on CD, it must be copied to the hard drive before converting to MP3.
 


FAQ - Audio Edit

Can't save edited file
Save is disabled unregistered. All other operations function to allow you to asses the program before purchasing.

No sound on playback
From Menu / File / Setup / Device, select an output device.